Privacy Policy
Terms and Conditions:
Please read the following terms and conditions before you buy - please ensure that they contain everything you want and nothing that you are not willing to agree to.
Summary of some of your key rights:
The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases you can change your mind and get a full refund.
The Consulter Rights Act 2015 says good must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of you product you’re entitled to the following:
up to 30 days: if your goods are faulty, you can get a refund:
up to 6 months: of it can’t be repaired or replace, then you are entitled to a full refund in most cases
up to 6 years: if the good do not last a reasonable length of time, you may be entitles to some money back.
The T&C’s set out cover both yours and our legal rights and responsibilities. ‘We, Us or Our’ means. Onyx Radiators and ‘You/Your/Yours’ means the person buying our goods.
Who are we?
We are Onyx Radiators, a company registered in England. Our registered address is 65 Mallard Road, Abbots Langley, WD5 0GF. VAT Number: TBC
Intro
At Onyx Radiators we supply high quality designer radiators to a wide range of both residential and commercial sectors and is committed to providing exceptional customer service with competitive pricing.
Ordering from us:
To purchase any of our products, please browse through our website and email us: info@onyxradiators.co.uk with your order. A confirmation email will be sent confirming the items required along with payment details.
Prices
The price of the goods are stated on the trade price list/invoice. In the event of any changes after the order is placed Onyx Radiators reserves the right to adjust the sale price accordingly. Prices are inclusive of VAT. Onyx Radiators reserves the right to require invoices to be paid immediately, or to demand down payments before the order is delivered by debit/credit cards or bank transfer or on day of delivery.
Right to Cancel
You have the right to cancel an order with 14 days without giving any reason. Cancellation period will expire after 14
days on which you acquire the goods. To exercise the right to cancel. Yo must inform us in an email with the cancellation form details/invoice number.
Effects of Cancellation
In you cancel the order, we will reimburse you all payment receive from you. We may make deductions from the reimbursement for loss I value of any good supplied, if the loss is the result of unnecessary handle by you. We will reimburse without delay not later that 14 days after we received back from you the goods supplied or any cancellations.
Delivery
All products are delivered free of charge with orders over 30 items, to UK mainland addresses. Delivery times are generally Mon- Fri 9am - 5pm. Specific times are not available. Delivery schedules are between 3-5 working days.
Your Privacy and Personal Information
Your privacy and personal information is important to us. Any information provided will be dealt with in line with the following: We collect information stickily under the UK Data Protection Act 2018. We use you personal information for commercial and no commercial purposes: ID Data, Marketing/Comms Data, Transactional Data, Warranty Data and Financial Data. We are committed to handling your personal information with thing standards of information security and will only keep this information as long as required by law or defend potential legal claims - however no longer than 6 years.
If you don’t understand any of the above terms and conditions - please email us: info@onyxradiatiors.co.uk or contact us on 01923 675 753 / 07912 688 014. (Mon - Fri 9am - 5pm).